As a Chinese B2B supplier serving European and global markets, we provide a 3-year warranty for all clients,
fully safeguarding your procurement interests and business operations.
For non-human-induced quality issues within the warranty period, we offer two efficient solutions:
Priority replacement
We’ll ship brand-new products free of charge. For EU clients, goods are dispatched from nearby overseas warehouses to shorten replacement cycles and minimize impact on your inventory turnover.
Flexible refund
If you opt for a refund, the full amount will be returned via the original payment method within 5 working days after problem confirmation, supporting EUR and other major currencies.
The entire process is handled by a dedicated B2B customer service team (offering Chinese-English bilingual support), with simplified procedures aligned to your procurement workflows—ensuring after-sales responses won’t disrupt your end sales. Our practical after-sales policies aim to support the stable growth of your business.
All our outdoor furniture uses eco-friendly materials with international certifications, such as FSC-certified wood, UV-resistant PE rattan, and rust-proof aluminum alloy frames. We also provide SGS, ISO, and other inspection reports.
Yes, we provide ODM services, offering customization for dimensions, materials, colors, logos, etc. The minimum order quantity (MOQ) varies by product type. Please contact our sales manager for a tailored solution.
You can submit an inquiry via our website or contact a sales manager directly. Payment methods include T/T bank transfer, letter of credit (L/C), Western Union, etc., with specific terms negotiable.
For existing products, there is no MOQ but SKU restrictions apply. For new products/customized items, the MOQ will be evaluated based on specific requirements.
We use professional packaging and purchase transportation insurance. In case of damage, free replacement or compensation can be arranged upon presentation of a logistics company certificate.
All products come with a 3-year warranty. For non-human-caused damage during the warranty period, we offer free repair or replacement of parts. Our after-sales team will respond within 48 hours and provide solutions.
We support trade terms such as FOB, CIF, and EXW, and can assist with international sea, air, or land transportation. Freight is calculated based on the destination, cargo volume/weight, and transportation method. A freight calculator is available on our website for reference.
Each client is assigned a dedicated account manager providing end-to-end support from order docking and production follow-up to after-sales service. We also regularly share industry trends and new product information.
Factory visits are welcome! Please make an appointment in advance, and we will arrange a dedicated reception with a production process tour. For those unable to visit, we offer live factory video tours.
We have an 8,000㎡ modern production base with a monthly capacity of over 4,000 pieces. Products are exported to more than 20 countries in Europe, America, Australia, etc., and our 15 years of foreign trade experience ensures efficient order fulfillment.
